Service Tickets

Track subscriber concerns, assignments, SLA targets, field handoffs, updates, and resolutions.

Subscriber-data safeguard

Ticket details, diagnostics, private messages, attachments, and locations require role checks and an immutable audit trail.

Active queue

Open Tickets

Submitted through in-progress requests

Priority

Urgent / High

Open requests needing priority review

Needs action

SLA at Risk

Open requests past their target time

Completed

Resolved Today

Completed during the Manila business day

Search, review, and open the protected service-request record.

0 tickets

Reference	Subscriber	Subject / Type	Priority	Status	Branch	Assignee	SLA Target	Last Update	Actions

Adjust the filters or create a verified service request from a subscriber record.

Showing 0 of 0 ticketsAwaiting protected API

Open workload by urgency.

High / urgent—

Target dates come from the service-request workflow.

At-risk requests—

Resolution time and CSAT require verified event and feedback data.

Metrics awaiting data